Payment Policy

At Sansbay, we aim to provide a secure and seamless shopping experience. This policy outlines our payment terms, accepted methods, and security protocols for all orders placed on sansbay.com.

1. Accepted Payment Methods

We accept a wide range of secure payment options to ensure convenience for our customers in the UK. You can pay using:

  • Credit/Debit Cards: Visa, Mastercard, American Express (Amex), and Maestro.

  • Digital Wallets: Apple Pay, PayPal, and Google Pay.

2. Order Processing & Cut-off Times

To ensure timely delivery, please note our processing schedule:

  • Order Cut-off Time: 8:00 PM (GMT)

  • Processing Time: 1-3 Business Day

  • Delivery Time: 6-10 Business Days

Orders placed after 8:00 PM will be processed the following business day.

3. Payment Security

Your financial security is our top priority.

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission.

  • PCI Compliance: We adhere to Payment Card Industry (PCI) data security standards. Sansbay does not store your full credit card details on our servers.

4. Billing Information

All prices on sansbay.com are displayed in British Pounds (£). 

  • Free Shipping: We offer 100% free delivery on all orders, with no minimum spend required.

  • Full Payment: Payment is required in full at the time of purchase before the order is processed and shipped.

5. Verification

To prevent fraud, some orders may be subject to a routine verification check. If additional information is required, our support team will contact you via email (Info@sansbay.com). Please ensure your billing address matches the information on file with your bank to avoid delays.

6. Contact Information

If you have any questions regarding your payment or encounter any issues during checkout, please contact our customer support team: