Quelis Retro Designer Alarm Clock – Stylish Induction Charger with LED Light

Product Overview

The Quelis Retro Designer Alarm Clock is a perfect blend of style and functionality, designed to enhance your daily routine. This high-quality clock features a 15W fast wireless charging capability, allowing you to charge your devices effortlessly. With an integrated Bluetooth speaker, you can enjoy your favourite music or podcasts with outstanding sound quality.

Key features

• Induction Charger: Charge your devices wirelessly without messy cables.
• Bluetooth Speaker: Experience exceptional sound clarity for music and podcasts.
• LED Night Light: Soft 4000K light creates a soothing atmosphere in your bedroom.
• Touch Adjustment: Easily control light intensity for reading or ambient lighting.
• Elegant Design: High-end resin finish adds durability and sophistication to any decor.

Specifications

• Material: High quality resin
• Dimensions: 17.5 x 11 x 7 cm
• Type: Alarm clock
• Ideal location: Bedroom
• Cleaning and installation: Easy and quick

At SansBay, we are committed to providing reliable, transparent, and efficient shipping for all our customers in the United Kingdom.

1. Shipping Costs & Destinations

We exclusively serve the United Kingdom. To ensure a simple shopping experience, we offer Free Shipping on all orders.

• Shipping Cost: £0.00 (Free)
• Eligible Locations: All mainland UK delivery addresses.

2.  No Hidden Fees

We want you to shop with confidence.

• All prices on our website are the price you will pay - there are no hidden added costs.

3. Processing & Transit Times

To ensure global availability of our curated products, orders are dispatched from our international distribution centre.

• Order Cut-off Time: 8:00 PM (GMT)
• Handling Time: 1 – 3 business days (Monday – Friday).
• Transit Time: 6 – 10 business days (Monday – Friday).
• Total Estimated Delivery: 7 – 13 business days.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. Please allow 24-48 hours for the tracking information to update once you receive your link.

5. Delivery Information

• Address Accuracy: Customers are responsible for providing accurate delivery details. Failed deliveries due to incorrect addresses may result in additional reshipping charges.
• Delays: While we strive for timely delivery, transit times are estimates and may be affected by external factors such as weather, public holidays, or courier delays.

6. Returns & Damages

If your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@sansbay.com.

• Important: Our registered office in Stockport is an administrative address and not a return centre. Please contact customer support for the correct return instructions and address.

Customer Support (GMT)

• Hours: Monday – Friday, 09:00 – 17:00
• Email: info@sansbay.com
• Phone: +44 7344 494976
• Registered Office: 1 Maple Road, Bramhall, Stockport, Cheshire, SK7 2DH, United Kingdom

At SansBay (www.sansbay.com), your satisfaction is our priority. This policy explains our return, refund, and cancellation terms, fully compliant with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. 30-Day Return Window

You have the right to change your mind and return your purchase within 30 days of the delivery date.

• To initiate a return, please contact us at info@sansbay.com.
• To initiate an exchange, please contact us at info@sansbay.com
• Return Method: Returns are accepted by mail only.

2. Statutory UK Consumer Rights

Nothing in this policy limits your legal rights. In accordance with UK law, you are entitled to a repair, replacement, or full refund if a product is:

• Faulty 
• Unsafe or not fit for purpose.
  

3. Return Shipping & Costs

• Faulty or Incorrect Items: If an item is damaged, faulty, or incorrect upon arrival, SansBay will cover the full cost of return shipping or provide a prepaid label.
• Change of Mind: For all other returns, the customer is responsible for the return shipping costs. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
• Restocking Fees: We do not charge any restocking fees.

4. Condition of Returned Items

To qualify for a full refund:

• Items must be returned in their original packaging, including all accessories and manuals.
• Products must be unused and in their original condition.
• If items are returned used, damaged, or incomplete beyond what is necessary to inspect them, a deduction for loss in value may apply as permitted by law.

5. Refund Process

Once your return is received and inspected:

• Refunds are processed within 10 business days.
• Payments will be credited back to your original payment method.
• You will receive an email confirmation once the refund is issued.

6. Important Address Notice

Please note that our registered office in Stockport is not a return centre.

• Do not send items to the address below without prior approval.
• Once your return is authorized via email, we will provide you with the correct UK Return Address for our logistics hub.

Company Information

Store Name: SansBay
Website: www.sansbay.com

Registered Address (Non-Return Address):
1 Maple Road, Bramhall,
Stockport, Cheshire, SK7 2DH, 
United Kingdom

Email: info@sansbay.com
Telephone: +44 7344494976

How can I contact SansBay?

You can reach us by email at info@sansbay.com

Our customer support team is happy to assist you with any questions or concerns regarding your order, products, or general enquiries.

Do you ship worldwide?

No, we only offer shipping within the United Kingdom.

Where are the products shipped from?

Our products are shipped from international warehouses to ensure optimal availability, a wide product selection, and competitive pricing for our customers.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order.

After this time, modifications may not be possible as the order may already be in processing or shipment.

Once your order has been delivered, you may request a return in accordance with our Return & Refund Policy.

Which payment methods do you accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• UnionPay
• PayPal

All payments are processed securely using encrypted payment systems.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days, excluding public holidays.

Please allow additional processing time during peak seasons or promotional periods.

Shipping typically occurs on the business day following order processing.

How long does delivery take?

Estimated delivery time is 7–10 business days.

Most orders arrive within this timeframe; however, occasional delays may occur due to high demand, customs clearance, or unforeseen logistical issues.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipment date:

• You may be eligible for a full refund

• A courtesy discount code may be offered for delayed deliveries

• If a package is confirmed as lost, a refund will be issued

Please contact us at info@sansbay.com for assistance.

How can I return an item?

To initiate a return, please email us at info@sansbay.com

Return requests must be approved before sending any items.
Defective or incorrect items must be returned before a refund can be processed.
You may also request a replacement instead of a refund.

Please refer to our Return & Refund Policy for full details.

What if the item I received is defective, incorrect, or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately and include:

• Your order number

• Clear photos of the item

• A brief description of the issue

The item must be returned before a refund is issued. If preferred, a replacement may be provided instead.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

Credit and debit card refunds are typically processed within 10 business days after the returned item is received or a cancellation is approved.

If you have not received your refund after this period, please contact your bank, as processing times may vary.

Security & Privacy

At SansBay, your privacy and security are extremely important to us.

We use secure payment processing systems and handle all personal information in accordance with applicable UK data protection and privacy laws, including the UK GDPR.